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Mohamad Dbouk

IT Infrastructure & Software Solutions Professional · 17+ years in IT

Profile

IT infrastructure and software professional with 17+ years of experience across network and system administration, Microsoft 365, virtualization and data-center operations. Since 2026 I design and build software end to end: CleverOp Clinic, a multi-tenant clinic management platform, and CleverOp Yield, an offline desktop application for production cost control. I take on freelance and remote work in websites, landing pages, web and desktop applications, automation, reporting and infrastructure.

Experience

Software & Product Development · Independent

07/2026 – Present

  • CleverOp Clinic — multi-tenant clinic management web platform: patients, appointments, consultations, billing, communication, reporting and administration. Next.js, NestJS, PostgreSQL.
  • CleverOp Yield — offline Windows desktop application for production cost and waste control in bakeries and pastry businesses. Flutter, SQLite.
  • Websites & landing pages — design + development, from visual concept to deployment.
  • Product design, interface design, engineering, testing and release — end to end.

IT Network Administrator · Directorate of Urban Planning

06/2016 – Present

  • Lead the team of network administrators maintaining and improving the organization’s network infrastructure.
  • Implemented security measures that closed known vulnerabilities and reduced security incidents.
  • Oversaw the planning and execution of a new data center.
  • Manage Office 365 and administer SharePoint for organization-wide collaboration and document management.

IT Support Specialist · Data Pro Links

07/2013 – 06/2016

  • Supported ISP customers with connectivity problems, network troubleshooting and service queries.
  • Monitored the ISP’s network infrastructure for performance, reliability and security.
  • Kept accurate records of network configurations, customer interactions and resolutions.

Network Administrator · Digitech

09/2009 – 05/2016

  • Ran data backup operations protecting against hardware failure, human error and cyber attacks.
  • Secured the network and provided end-user support and problem-solving.
  • Managed the network infrastructure, configuring policies and security measures for end users.
  • Administered Office 365 for communication and collaboration.

Achievements

  • Oversaw Data Center Operations05/2018 – 08/2018

    Managed all aspects of the Directorate of Urban Planning data center — infrastructure, security and personnel.

  • Renovation of Network Infrastructure04/2018 – 05/2018

    Led the renovation and upgrade of the Directorate’s network infrastructure for performance, security and scalability.